Cancellation & Refund Policy
We're committed to your satisfaction. Here's our fair and transparent refund policy.
Our Commitment
At Cyber Sanjay, we believe in helping our customers as much as possible. That's why we maintain a liberal and fair cancellation and refund policy.
💡 Please read this policy carefully to understand your rights and our procedures.
Quick Summary
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Act Fast
Cancel immediately after ordering
📧
Same Day
Report issues on day of receipt
💳
1-2 Days
Refund processing time
Policy Details
Everything you need to know about cancellations and refunds
Immediate Cancellation
Cancellation requests are considered only if made immediately after placing the order. Once we've communicated with vendors and shipping has begun, cancellations cannot be entertained.
Digital Products
We do not accept cancellations for digital products like PDFs and online courses once they have been delivered or downloaded. However, refunds may be issued if you can establish quality issues.
Damaged or Defective Items
If you receive damaged or defective items, report it to our Customer Service team immediately. The complaint must be filed on the same day of receipt. We'll review and verify before processing replacements or refunds.
Product Not as Described
If the product doesn't match the description or meet your expectations, notify our Customer Service team within the same day of receipt. We'll review your complaint and make an appropriate decision.
Manufacturer Warranty
For products that come with a manufacturer's warranty, please refer warranty-related issues directly to the respective manufacturer.
Refund Processing
Once a refund is approved, it will take approximately 1-2 business days to be processed and credited to your original payment method.
Important Notes
Digital Products: Once PDFs or online courses are delivered/downloaded, cancellations are not accepted unless there's a quality issue.
Reporting Timeline: All complaints must be reported on the same day of product receipt for them to be considered.
Refund Method: All approved refunds will be credited to your original payment method within 1-2 business days.
Refund Process
Contact Us
Report issue via email
Review
We verify your claim
Approval
Refund decision made
Processing
1-2 days to account
Need Help with a Refund?
Our customer service team is ready to assist you with cancellations, refunds, or any concerns.
support@cybersanjay.comâš¡ We typically respond within 24-48 hours